Terms & Conditions

PREAMBLE

  1. WEBSITE OWNERSHIP

The Website www.phvlo.com is owned and operated by PHVLO, represented in Hong Kong by PHVLO Lifestyle Limited.

For any information regarding Orders or for any complaints to make, please email us at hello@phvlo.com.

 

  1. RIGHTS AND OBLIGATIONS

These Terms and Conditions set out the rights and obligations of PHVLO and the Customer. The Terms and Conditions, the Order form and the Order confirmation constitute the sale contract between PHVLO and the Website’s Customer upon the sale of the ordered Products. The Customer acknowledges, prior to placing an Order that he has read and agreed to all the information aforementioned.

 

  1. CURRENT VERSION

PHVLO reserves the right to make alterations to these Terms and Conditions. The Customer agrees to comply with the current version of Terms and Conditions by only ordering and purchasing on PHVLO’s Website.

TERMS AND CONDITIONS

  1. LANGUAGE

The terms and expressions beginning with a capital letter in these Terms and Conditions have the following meaning (whether used in the singular or the plural forms)

 

  • Terms and Conditions: refers to the current document, that is the terms and conditions applying between the Customer and PHVLO
  • Website: refers to the website available at www.phvlo.comor any other address having a different extension
  • Product: refers to the items offered for sale available on the Website
  • The Customer: refers to a private person of full age using the Website to acquire one or more Product(s) for his / her personal needs, for which he/she accepted the Terms and Conditions.
  • Order: refers to the sale order from the Customer on one or more Products while using the Website or the Customer Service.
  • Parties: refers to the Customer and PHVLO

 

 

  1. PURPOSE

The purpose of these Terms and Conditions is to define the rights and obligations of the Parties in the context of online selling of Products proposed in this e-shop by PHVLO

The Customer acknowledges, prior to placing the Order, that he/she has read and agreed to all information included in these Terms and Conditions.

 

  1. CREATING AN ACCOUNT

To place an Order on the Website, the Customer must create an account by completing a subscription form. While creating his / her account, the Customer shall choose a login and a password. The Customer is advised not to disclose his / her login and his / her password at any time. The Customer can access The Customer’s account at any time by using the login and password.

 

  • 3.1 LEGITIMACY
    The Customer hereby states that all personal information provided is complete and accurate in order to proceed to his / her precise identification in any situation. Any misleading or defamatory information is likely to result in immediate closing of the Customer’s account and termination of his Order(s) by PHVLO
  • 3.2 RESPONSIBILITY
    The Customer is responsible for all actions conducted on the Website while using his / her login and password. Any user, having subscribed to the Website, shall be liable for any Order placed while connected with his / her login and his / her password, subject to Clause 10.
  • 3.3 PERSONAL DATA
    The Customer has the right to request access to the personal data that we may hold. The Customer has the right to require us to correct any inaccuracies free of charge.
    PHVLO may not be held responsible for any incorrect personal details entered by the Customer, nor for the consequences related to any delays during the delivery process. As a result, all return costs would be at the Customer’s charge.

 

 

  1. PLACING AN ORDER

A Customer may place an Order, on www.PHVLO.com once logged in with his / her member account, following Clause 3.

 

  • 4.1 SHOPPING BASKET
    While browsing through the Website, the Customer may add Products to his shopping basket at any time and until final Order confirmation modify quantities or remove one or more selected Products.
  • 4.2 SUBMITTING ORDERS
    By clicking on the ‘Checkout’ button, the Customer acknowledges his / her offer to PHVLO to buy the goods on the Website. Following validation of the shopping basket, the Customer shall confirm his / her Order to PHVLO by completing the following processes:
    Completing all the requested information
    Accepting the Terms and Conditions
    Validating the payment

 

 

  1. ORDER CONFIRMATION
  • 5.1 ACKNOWLEDGEMENT
    Once the Order is confirmed by the Customer, following clause 4.2., the Customer will receive an acknowledgement of receipt by e-mail to confirm the Order including all elements (such as the list of ordered Products, price, date of delivery, shipping costs and methods, etc).
  • 5.2 EFFECTIVE ORDER
    The contract shall only be effective upon PHVLO’s confirmation email, as detailed in clause 5.1. , and the Order will be established once the related payment is made by the Customer.
  • 5.3 WARRANTY OF PRICE AND OFFER
    PHVLO warranties the price advertised on the Website at the time of purchase. The Product offers advertised on the Website shall be valid for as long as the Products related thereto are on line and while stock last. Promotional offers will be stated clearly onsite with period of effectiveness.
  • 5.4 IN CASE OF PRODUCT UNAVAILABILITY
    As a rule, products not in stock cannot be bought in the Website. In the unlikely event a Product is unavailable after purchase by the Customer, PHVLO will inform the Customer by e-mail as soon as possible and inform, if possible, for the new availabilities of the Product.
    In case of refusal by the Customer of the new availability period, or of the exchange with a similar Product, the Customer will be refunded within (30) days from the confirmation of the refusal.
  • 5.5 WAIVER
    PHVLO reserves its right to not confirm the Order for any legitimate reason specific to Products procurement or any problem concerning the received Order.

 

  1. PRICE AND DELIVERY
  • 6.1 CURRENCY AND PRICE STRUCTURE
    Prices are indicated in GBP inclusive of VAT. PHVLO reserves the right to modify Product’s prices at any time without notice. The price fixed at the time of purchase is firm and does not include the delivery costs.
  • 6.2 COURIER CHARGES
    Delivery costs will be indicated in the summary of the Order before payment.

6.3 CUSTOMS DUTIES
We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

  • 6.4 A DISCREPANCY IN PRODUCT PRICE
    If the correct price of the goods is higher than the price stated on our Website, we may, if possible, reject the Order in our discretion, in which case we will notify the Customer of such rejection and the correct price for the goods.

 

  1. PAYMENT
  • 7.1 UNDERTAKING
    The Customer undertakes to pay the total price of the Products and shipping costs as stipulated on the Website and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of Products in the country of delivery, directly to the forwarding or customs agent where applicable.
  • 7.2 PAYMENT METHODS
    Payments can be made by one of the following payment methods: PayPal, Mastercard, Visa, Discover, American Express, JCB or UnionPay
    The Customer warrants all authority needed and sufficient funds to use such a payment method.
  • 7.3 CREDIT AND DEBIT CARDS
    While paying by credit card, or debit card wherever allowed, the payment cannot be cancelled. The payment is irrevocable, without prejudice for the Customer to exercise his / her rights, such as described in Clause 10. The Customer account will be debited the working day following the Order Confirmation.
  • 7.4 PRIVATE DATA
    PHVLO will not store members’ bank details. Members should, therefore, save and print the payment document from their bank if they wish to have a copy of the transaction details.
  • 7.5 SECURITY
    PHVLO.com uses security measures to protect the information you give us. While we take measures to protect our websites and all information, you should be aware that no Internet data transmission can be guaranteed to be secure from access by unintended recipients.
  • 7.6 NON-PAYMENT
    PHVLO reserves its right to claim the return of the ordered Products in case of non-full payment. Under those circumstances, and upon PHVLO’s request, the Customer shall return any Product for which the payment has not been received. The Customer shall pay for any costs in connection therewith.

 

  1. DELIVERYProducts detailed in the Order form will be delivered to the address indicated by the Customer during checkout, after confirmation of the Order. An email will be sent to the Customer as soon as the Products are shipped. The area of delivery corresponds to the geographical area covered by the offer that can be looked up in.
  • 8.1 DELIVERY CONFIRMATION
    Delivery shall be deemed to have taken place when the Products are delivered to the Customer at the address indicated in the Order Confirmation. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
  • 8.2 CUSTOMER ABSENCE AT DELIVERY
    In case of absence of the Customer during delivery, the carrier may leave a notice or do other arrangements according to their own policies. Products may, therefore, be collected following carrier’s indications. In absence of Products’ withdrawal by the Customer in the limited period fixed by the carrier, the Products will be returned to PHVLO. PHVLO will reserve the right to reimburse the Customer, while the delivery costs will remain at the Customer’s charge.
  • 8.3 CONFORMITY
    Transfer of risk to the Customer occurs when the goods leave our warehouse, irrespective of who bears the shipping costs. Where goods are ready for shipping and delivery or acceptance is delayed, for reasons for which we are not responsible, risk transfers to the Customer upon receipt of the notification of readiness for shiping. The Customer shall check the content, the conformity and the condition of the Product(s) upon delivery.
  • 8.4 COMPLAINTS
    The Customer is advised to check the condition of the Products upon delivery. In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall express all reserves and complaints, which would seem justified, including the total refusal of the parcel.

 

  1. PRODUCT COMPLIANCE
  • 9.1 PRODUCT COMPLIANCE
    The information given on each Product page is representative; PHVLO verifies Products in accordance with their descriptions before their shipment. However, due to technical reasons (photographic and IT constraints), the actual Products may differ slightly from pictures provided on the Website.
  • 9.2 NON-CONFORMITY
    In the event of non-conformity of any Product delivered to the Customer, the latter may return it to PHVLO following the procedure stated in clause 10.

 

  1. CANCELLATIONS

10.1 CUSTOMER’S RIGHTS
For regular priced items, returns or refund are accepted within 7 days of receiving the items. Each item is allowed to be exchanged once. If an item is out of stock, you may exchange for an item at the equivalent price or lower only. If the item to be exchanged exceeds the value of the return product, the customer can pay the difference to complete the exchange. We will not refund the difference if a customer chose to exchange for an item at a lower price. 

 

We do not accept refunds on merchandise that are on sale. All on sale merchandise can be exchanged for other merchandise of equivalent price or lower only. If the item to be exchanged exceeds the value of the return product, the customer can pay the difference to complete the exchange.

 

All returns and refund related shipping charges are at the expense of the customer. Once received, we will examine the merchandise for any damages before exchanging a new product.

 

Our company reserves the right to decide if the merchandise is in eligible condition for exchange or refund.

 

  • 10.2 EXERCISE OF RIGHT
    Customer can exercise the right to cancel by email. In order to process the return as fast as possible and most convenient for you, we would like you to contact our Customer Service by e-mail at hello@phvlo.com
  • 10.3 CONDITIONS
    Any Product returned without our prior notice and consent by our Customer Service will not be accepted. Any Product returned must be packed in their original packaging. PHVLO will claim a refund from the Customer in case of damaged products or goods that have been used and sent without applying reasonable care.

 

10.4 REFUNDS
All correctly returned products will either be refunded to the Customer’s credit card or via Paypal but shipping costs will not be refunded.

 

Refunds will usually be credited to the original payment method within 14 days after we receive back the returned item and confirm that they are eligible for refund. Please note that processing time for refunds is subject to the respective bank, individual card issuer or online payment platform’s internal procedure, which is beyond our control.

 

  • 10.5 RETURN ADDRESS
    The Product should be returned to the address advised by PHVLO, by traceable post, including the reason for exchange or refund, and at the expense of the Customer.
  • 10.6 RETURN OF DAMAGED AND FAULTY GOODS
    We remind the Customer that if a Product is damaged while in transit, PHVLO will not be responsible for it as the transfer of risk occurs when the goods leave our warehouse. If the Customer receives a faulty Product, return charges will be borne by PHVLO.

 

  1. PRODUCT CONDITIONS OF USE
  • 11.1 UNDERSTANDING OF USE
    Prior to any Order and use of the Products, the Customer shall read all information available on the Website, and seek specifications and components of the Products and ensure that they are compatible with his / her private use.
  • 11.2. OBLIGATION
    The Customer undertakes to respect instructions of use given by the suppliers and available on the packaging, and the Product’s manual before use. For further information on the Product’s specifications, please contact our Customer Service.

 

  1. LIABILITY
  • 12.1. TERRITORIES
    Products offered on the Website are compliant with the applicable legislation and standards in Hong Kong.
    PHVLO undertakes exclusively to comply with all current legal terms applicable in Hong Kong. No regulations specific to the country of delivery and/or consultation of the Website shall be applied.
    The Customer is solely responsible for ensuring that applicable legislation in his / her country is complied with. And it is up to him / her to investigate with the relevant local authorities any possible restrictions on the import-export or use of the Products.
  • 12.2. SCOPE
    PHVLO is solely responsible for the supply of Products in the conditions described in these Terms and Conditions.
  • 12.3. LIMITATION OF LIABILITY
    PHVLO’s liability is limited to direct and predictable damages occurring to the Customer as a result of using the Website and the Products. PHVLO shall not be liable for damages caused by any failure from the Customer as a result of using the Website or the Products.
    The Customer shall not hold PHVLO liable for the non-execution of its unforeseeable and unavoidable obligations, or of those of any third-party, during the Products delivery due to a case of force majeure.
  • 12.4. NON-AVAILABILITY
    The Customer acknowledges the limits of the Internet and methods of electronic communication. Consequently, PHVLO shall not be held liable for non- availability of the Website or for any difficulties in connecting or for any interruptions in connection while visiting the Website or when placing an Order.
  • 12.5. WEBSITE SERVICE
    Unless otherwise provided, the Website is accessible at any place whatsoever, as long as the minimum technical conditions are respected. The Customer agrees to comply with all rules of public policy concerning behaviour of the users of the Internet network and applicable in the country from which he/she uses the Website.

 

 

  1. PRIVACY POLICY
  • 13.1. PURPOSE OF CUSTOMER DATA COLLECTION
    The personal information requested from and related to the Customer is essential to process and ship the Customer’s Order, to issue invoices and to draft warranty agreements, as the case may be or for the benefit of satisfaction’s questionnaires. This information may also be provided to judicial of administrative authority.
  • 13.2. CUSTOMER DATA PROTECTION
    PHVLO.com uses security measures to protect the information you give us. While we take measures to protect our websites and all information, you should be aware that no Internet data transmission can be guaranteed to be secure from access by unintended recipients.
  • 13.3. CUSTOMER’S RIGHT OF ACCESS TO DATA
    The Customer may exercise his / her right of access, correction and deletion of the information related to him / her by modifying directly his / her personal information in his member account page or by writing to hello@phvlo.com
  • 13.4. PROMOTIONAL AND COMMERCIAL INFORMATION
    When creating or consulting their online accounts, Customers will have the option of choosing whether to receive commercial, or marketing offers by email from PHVLO and/or partners, should the Customer wish, for any reason, to not receive such offers, he shall at any time cancel his subscription whether by clicking on the corresponding link in the e-mails or by modifying his details on his online account.
  • 13.5. COOKIES
    The Website makes use of “cookies”. Cookies do not contain any personal data but can improve the Website experience. The use of cookies is generally accepted and virtually all websites use them. If the Customer does not wish PHVLO to automatically place cookies on his / her PC’s hard disk, he/she can change his / her browser settings so that these cookies are automatically rejected, or so that he/she may be informed of such placement of a cookie. The Customer should bear in mind that if he/she rejects cookies, certain parts of the Website may not work or may be less accessible.

 

  1. TERMINATION OF ACCOUNTThe Customer may at any time terminate his subscription to the Website and close his / her member’s account. To this end, the Customer shall address his / her termination request to the Customer Service. In the event of any breach by the Customer of any of his / her obligations, in particular, in case of payment incident, PHVLO reserves the right to suspend the Customer’s access to the Website or terminate his / her Customer’s account depending on the degree of gravity. PHVLO reserves the right to refuse any Order from a Customer with whom there are pre-existing disputes.
  1. PROPERTY AND INTELLECTUAL RIGHTSAll elements on the Website, e.g. visual, pictures, audio, writings, animations, visual identity, database utility, software and other underlying technologies are the exclusive property of PHVLO and are protected by international copyright, brand and patent laws.The PHVLO trademark, illustrations, images and logos included on Products, their accessories or packaging, registered or unregistered, are and shall remain the exclusive property of PHVLO, with exception to visuals, trademarks and logos of partners of which information is offered on the Website. Any full or partial representation, modification, reproduction, distortion, of all or part of the Website or its contents, by any procedure whatsoever and in any medium whatsoever, without prior express permission of PHVLO is strictly forbidden.
  1. MISCELLANEOUSIn the event that any one of the provisions of these Terms and Conditions should be deemed to be illegal or non-binding pursuant to a legal decision, the other provisions shall remain effective.
  • 16.1. ENFORCEABILITY
    The agreement by the Customer of these Terms and Conditions has the same probative force as a hard-copy written document. The information delivered by the Website is deemed to be authentic in dealings between the Parties. Details such as time of receipt or of sending, along with the quality of the data received shall be deemed to be authentic, with priority given to the data recorded on PHVLO IT systems, or as authenticated by PHVLO ‘s computer procedures, unless the Customer can prove otherwise in writing.
    The scope of the proof of the information delivered by PHVLO’s computer systems is that granted to an original in the sense of a written document on paper, signed by hand.
    Emails sent between PHVLO and the Customer shall be deemed to be the evidence of the communications, and if so of their commitments, in particular in case of Orders or payments.
  • 16.2. ARCHIVE
    The archiving of contractual documents is done on reliable and long lasting supports in order to provide a true and long lasting copy
  • 16.3. FORCE MAJEURE
    PHVLO shall have no liability to the Customer for any failure to deliver goods he/she has ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

  1. LAW – DISPUTESThese Terms and Conditions in the English language shall be performed and interpreted in accordance with the legislation of Hong Kong. In the event of a dispute, the Customer must contact PHVLO in order to attempt to reach a friendly solution. Failing this, Hong Kong Courts shall have sole jurisdiction. The Terms and Conditions also apply to all Website’s users who did not place an Order, in particular, Clause 12 to 15.