TO WHICH COUNTRIES DO YOU SHIP?
We ship worldwide, however, we are unable to deliver to Post Office boxes or forwarding addresses.
CAN YOU SHIP TO MULTIPLE ADDRESSES?
We can only ship to one address per order. If the order contains gifts or items that require shipping to multiple locations, these items need to be under separate orders for each address.
HOW MUCH IS SHIPPING AND WHEN WILL I RECEIVE MY ORDER?
For orders within Hong Kong, your order will be delivered by local courier at a flat rate of £5. The order should in general arrive in 3 to 4 business days.
For orders within China, Taiwan and Macau, your order will be delivered by S.F. Express at a flat rate of £10. The order should in general arrive in 4 to 5 business days depending on custom clearance.
For orders to other countries, the items will be delivered either by the local postal service or DHL so long as the destination is within their delivery network. Shipping fee is at a flat rate of £30. Orders should in general arrive in 7 business days depending on custom clearance.
After placing your order we will take approximately 2 days to process and pack your items. You will receive an email containing your tracking number (if any) once your package has been shipped from our Hong Kong warehouse and usually you can start tracking your items, with the related courier service, approximately 24 hours after they are first sent.
We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
We are unable to redirect orders once the items are dispatched, please ensure that you provide a suitable shipping address.